FAQ

Have Questions? We Have Answers!

What Time is Check In?


Check in is at 3pm.




What Time Is Check Out?


Check out is at 12pm noon.




What Is The Cancellation Policy?


24 hours before 4pm before the day of arrival. Guests who do not cancel within this time frame will be charged a one night stay plus tax. Event weekends Thursday, Friday & Saturday are subject to a 7 day cancellation policy. Event weekends are May 19th through September 30th and ALL Holidays.




Can I Store My Luggage If I Arrive Before Check In Time or If I Check Out Early?


Yes, you may store your luggage at the front desk.




Is My Credit Card Charged When I Make My Reservation?


We will use your credit card for guarantee purposes only. No charges will be posted to your account unless you are a “No Show” on the arrival date of your reservation.




Can I Use Another Person’s Credit Card to Make My Reservation?


Only if a credit card authorization form is filled out completely along with a copy of both sides of the credit card, and a valid government I.D.




How Much Will My Method of Payment Be Authorized For?


Your method of payment will be authorized for the remaining balance of room & tax charges, plus an additional $100 for any incidental charges you may incur. If your reservation is pre-paid entirely, then only $100 will be authorized for incidentals. Please note that authorizations on debit cards REMOVE funds from the bank account associated with your debit card whereas authorizations on credit cards reduce your line of credit. May take up to 3 to 5 days for your bank to release those funds.




Is the Hotel Pet-Friendly?


Yes, La Banque is a Pet-Friendly Hotel. There is a $50.00 per stay per pet cleaning fee.




Is Breakfast Included?


Yes, a complimentary continental breakfast is served in our dining room every morning from 7:00am to 9:30am.




Is Smoking Permitted In the Hotel?


No. La Banque Hotel is a smoke free property. There is a $250 room recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.




Is There Parking For Our Guests?


Yes! We have free parking. There is a parking lot on the north side of our building.




Is There A Fitness Center On the Property?


Yes. We have a 24 hour fitness center available to all guests.




What Is The Charge For WiFi?


Our Hotel offers complimentary wireless internet access.





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2034 Ridge Road | Homewood, IL 60430 |(708) 798-6000

©2018 by La Banque Hotel